Smart Tutor for SAMSUNG Mobile

4.0
69.4K reviews
100M+
Downloads
Content rating
PEGI 3
Screenshot image
Screenshot image
Screenshot image

About this app

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
Updated on
Jul 18, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.1
65.9K reviews
Patricia Lamoreaux Johnson (Hippie Chic)
August 20, 2024
I have it installed from the phone, I didn't add it. I can try to fix an issue with a problem for hours and finally call Samsung. They always tell me to go to Smart tutor. By the time I figure out how to get into it, Samsung support has me so frustrated with the same questions as I had already repeated it so many times that I hang up! After 15 or so minutes. Buy then, I figured it out without the Smart tutor. I will most likely delete it as well.
9 people found this review helpful
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Larry Hitchcock
July 27, 2024
Fantastic! My Samsung 22 got totally scrambled when I installed an authenticator app. I used Smart Tutor and after about 5 minutes after I chose my model and issue, I was in a chat with a tech. They got into my phone and restored my settings and data to where it was in 7 minutes! No data loss!
45 people found this review helpful
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Ana “Nicky Hughes” Schick
September 9, 2024
great experience everything' s got fixed, and now I can finally used my new phone. there is just not enough time with smart tudor, so I missed installing that ♡ favorite floating scteenshot button .friendly service one icon to be installed on my phone. I did this before myself, but now I can't find that floating screenshot button.
5 people found this review helpful
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